Queue management platform
From the ticket kiosk to the calling board, from the agent desk to the admin console and the traffic reports: KZQueue covers the whole chain in one product.
You also have to hand out tickets, give agents the right tools to call and serve, let each organisation configure its own services and branding, secure the public screens, and measure traffic to make decisions. KZQueue handles the whole chain in a single product.
Every module runs in real time and deploys together through Docker Compose.
The customer picks a service on a touch screen and leaves with a numbered ticket, without queuing at the counter.
A large screen for the waiting room: the last called number, the counters in progress and what comes next, updated instantly.
The workspace at the counter: call the next customer, serve, handle no-shows and breaks, with a lock that prevents two agents from holding the same counter.
Two levels: the organisation manages its services, counters and agents; the platform manages client organisations and their plans.
At the kiosk they pick a service and get a number with a wait estimate.
From their desk, the agent calls the next customer in the queue in one tap.
The number and counter appear large and are announced by sound, in real time.
Reports show traffic by time slot and service; you adjust counters and hours.
Twelve things to check before choosing a queue management tool. KZQueue covers them all — compare with what you use today.
Self-service ticketing with wait estimate
Touch kiosk, number prefixed by service, position in the queue.
Included in KZQueue
Priority queues
Dedicated checkbox at the kiosk, customisable label (accessibility, urgency…).
Included in KZQueue
Full agent desk
Call, finish, no-show, pause, and a “one agent per counter” lock.
Included in KZQueue
Real-time display board with no polling
Server-Sent Events stream and a chime on every call.
Included in KZQueue
Live agent presence
The board shows how many desks are open and which ones.
Included in KZQueue
Multi-organisation / multi-branch
One instance, strictly isolated data, public screens per organisation.
Included in KZQueue
Per-organisation branding
Uploaded logo (a file, not a link), accent colour, tagline, default language, priority-queue label, time zone.
Included in KZQueue
Statistics and reports
Tickets issued, customers served, no-show rate, average wait and handling, peak slot, volume over time, day × hour heatmap, breakdown by service and counter.
Included in KZQueue
Audit log
Timestamped history of every configuration change.
Included in KZQueue
Secured public screens
Kiosk and display lockable with an access key and a pairing QR code.
Included in KZQueue
Agent account management
Email invitation, link retrievable at any time, bulk invite.
Included in KZQueue
Robust under load
Ticket assignment protected against double calls, atomic per-service numbering.
Included in KZQueue
Several branches on one instance, separate queues (withdrawal, deposit, advice) and per-branch traffic reports.
Priority queues (accessibility, urgency), language matched to the patient, discreet waiting-room screen.
Counters per procedure, wait estimate on display, peak-hour measurement to size staffing.
Order number announced by sound and on screen, English interface by default if needed.
High volume, multiple points of sale, per-counter average handling time.
SaaS or on your own servers — same product, same stack, one command.
Hosted by Karoza, immediate start, free trial period configurable per organisation from the console.
The whole stack on your own server. Signed licence verified fully offline: no internet connection required, no data sent to the vendor.
Go (Fiber) API + PostgreSQL + React front served by Nginx, all through Docker Compose.
Loki / Promtail / Grafana log stack behind a Docker profile, without weighing down the base install.
Agent invitations and password resets sent over SMTP in production.
Three tiers, aligned with the product plans. Limits are soft: checked on creation, no data ever deleted on downgrade.
To get started on one site
On request
For an active organisation
On request
For a network or self-hosting
On request
Free trial available on the SaaS plan.
Self-hosted: no. The application and the licence check run entirely on your network. SaaS: yes, since the instance is hosted by Karoza.
Yes. You get the full stack and run it with Docker Compose using a signed licence we provide. The licence is verified offline (signature + expiry); nothing is sent to the vendor.
From 3 / 2 / 3 on the Free plan to unlimited on Premium. Limits are checked on creation only; changing plan never deletes data.
The kiosk shows the assigned number and can drive a printer via the browser or a network printer. Let’s look at your hardware during the demo.
Yes, natively. One instance hosts several organisations, each with its own services, counters, agents, branding and public screens (reached through a dedicated address). Data is strictly isolated.
French and English. The default language is set per organisation, and the visitor can switch it on the kiosk or display.
An organisation’s kiosk and display can be locked behind an access key. Each device is paired by scanning a QR code or opening a ready-made URL; the key is then remembered.
The next ticket is assigned inside a locking transaction (FOR UPDATE SKIP LOCKED): two counters always get two distinct customers, never the same one.
The reports console gives tickets issued, customers served, no-show rate, wait and handling times, the peak slot, volume over time, a day × hour heatmap and a breakdown by service and counter, over the date range you choose.
A 30-minute demo is enough to walk through the kiosk, the board, the agent desk and the console with your own services.